Managed Server Support

Server Managed Services include

• Hardware and software asset inventory management (collection, audit, and reporting)
• 24X7 server monitoring, alerting, troubleshooting, and notification
• Resolve fixes, escalation of issues, logging of tickets in MSP's ticket system for fixes and maintenance performed
• Event Log monitoring and review
• Back up monitoring/log checks and review - Windows Event Logs for backup exec
• Anti-virus/anti-spyware log checks and review
• Server availability checks and monitoring
• Critical service availability checks and monitoring including DNS, DHCP, TS, SQL Server, Exchange, IIS, etc.
• Basic response time monitoring and review
• Performance metrics monitoring, review, and reporting
• Deployment of critical operating system and software patches including service packs
• Patch and service pack management and logging
• Anti-virus/anti-spyware scans, detection, and removal
• Clearing virus and spyware quarantines
• Scheduled maintenance including deletion of temp files, disk de-fragmentation, registry cleaning, and internet debris clean up
• Reboot of servers as needed
• Enforcement of IT policy management including protection of critical files and file systems, application/network usage, security, SOX/HIPAA compliance, best practices